Generative AI in BFSI sector, particularly in insurance, offering unprecedented enhancements to customer service. Projections indicate that the global market for Generative AI will skyrocket from $13.64 billion in 2023 to a staggering $109.37 billion by 2030, with a compound annual growth rate (CAGR) of 36.5% (Grand View Research) (Market Research Future). In the BFSI…
In today’s digital age, customer experience is a critical differentiator for businesses across industries, especially in the Banking, Financial Services, and Insurance (BFSI) sectors. Large Language Models (LLMs) powered by advanced Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies are at the forefront of this transformation. They revolutionise how companies interact with their customers…
TransOrg’s CX-LLM In the rapidly evolving AI world, chatbots are helping diverse business sectors enhance service delivery and customer interaction. Nowadays, LLMs empower chatbots that engage with users naturally. They provide personalized responses and assistance and improve user interactions. This article explores the transformative impact of LLM chatbots compared to traditional chatbots and explains how…
Introduction to Artificial Intelligence What is AI? This quote appears frequently these days – “Artificial Intelligence is the future.” However, what does it entail? It is quite confusing to figure out what all these fancy terms such as AI, GAI, ML, LLM, GANs, and GPTs mean in the current business environment. This exhaustive guide will…
Talent Acquisition in Captive Centers Economic Times stated in a recent article that according to data from specialist staffing firm Xpheno, this fiscal year, top Global Captive Centers or GCCs based in India across sectors such as banking, financial services and insurance (BFSI), pharmaceuticals, retail, energy, automotives, and telecom are set to increase their in-house…
Do you ever wonder how your peers get more work done even when they are on the move? Do you have a large team of analysts who are constantly churning out reports that often reach you too late? Do you have to coordinate with multiple managers, teams and analysts to get a single business view?…
Video Analytics Organizations have started realizing the importance of data. They are capturing data from different sources like transactions, customer demographics, social media, customer behavior etc. Insights drawn from the data obtained through these sources is enabling enterprises to take better business and strategic decisions. Businesses are trying to explore new sources of information which…
Are Data Analytics Solutions really effective in optimizing Digital Ad Campaign? User web behavior is a key source of information for all companies seeking to engage with customers in the digital world. In this digital economy, it is imperative for organizations to optimize their marketing campaigns so that they can resonate with the right set…