Generative AI in BFSI sector, particularly in insurance, offering unprecedented enhancements to customer service. Projections indicate that the global market for Generative AI will skyrocket from $13.64 billion in 2023 to a staggering $109.37 billion by 2030, with a compound annual growth rate (CAGR) of 36.5% (Grand View Research) (Market Research Future). In the BFSI…
In today’s digital age, customer experience is a critical differentiator for businesses across industries, especially in the Banking, Financial Services, and Insurance (BFSI) sectors. Large Language Models (LLMs) powered by advanced Artificial Intelligence (AI) and Natural Language Processing (NLP) technologies are at the forefront of this transformation. They revolutionise how companies interact with their customers…
TransOrg’s CX-LLM In the rapidly evolving AI world, chatbots are helping diverse business sectors enhance service delivery and customer interaction. Nowadays, LLMs empower chatbots that engage with users naturally. They provide personalized responses and assistance and improve user interactions. This article explores the transformative impact of LLM chatbots compared to traditional chatbots and explains how…
Introduction to Artificial Intelligence What is AI? This quote appears frequently these days – “Artificial Intelligence is the future.” However, what does it entail? It is quite confusing to figure out what all these fancy terms such as AI, GAI, ML, LLM, GANs, and GPTs mean in the current business environment. This exhaustive guide will…