The integration of Generative AI (GenAI) is reshaping the landscape of the Banking, Financial Services, and Insurance (BFSI) industry. As institutions strive to enhance customer experiences, drive operational efficiency, and manage risks more effectively, GenAI is emerging as a transformative force. By 2025, the adoption of AI-driven tools will not just be an advantage but…
Introduction In the competitive landscape of consumer banking, customer attrition has always been a significant challenge. Losing valuable customers not only impacts revenue but also hinders long-term growth and customer loyalty. However, with the rise of generative artificial intelligence (AI), consumer banks now have a powerful tool at their disposal to predict and solve customer…