Implementation of “Bagwatch” by the Airport Operations Control Staff Team at Regional Development Project Station
Overview
- Accurate Weight Capture: Ensure precise measurement of excess baggage and appropriate charging.
- Revenue Analysis. Compare revenue differences before and after device installation.
- Revenue Leakage Reduction: Decrease instances of revenue loss due to uncharged excess baggage.
Solution
- Date Range Selection: Used the departure date range from April 7th to June 9th (post-device installation).
- SSR Purchase Date: Analysed the actual purchase dates of Special Service Requests (SSR).
- Data Columns Utilized: Included SSR Name, SSR Purchase Channel, SSR Count, and Revenue Generated to identify passengers purchasing excess baggage either at the airport or online.
- Day Difference Calculation: Calculated the difference between journey/departure date and SSR purchase date for deeper insights.
- Comparative Analysis: Compared SSR Count and Revenue generated before and after device installation at the RDP Station.
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Impacts
41% increase in SSR Count when comparing the 10 days before and after the device installation.
Accurate charging for excess weight
44% increase in total revenue from all excess baggage SSRs when comparing the 10 days before and after the device installation.
